Wednesday, January 22, 2020
Service Desk :: Personal Narrative Writing
Service Desk I find myself working at the Service Desk about noon on a Sunday afternoon. The Ã ³Church RushÃ ² has begun. People with their three piece suits and Sunday dresses on all come to shop. Then this gentleman and his daughter come in and the dreaded happens. They have a video game, that is opened, with a receipt. One of the toughest situations to deal with. The account, in extreme cases, goes like this: Ã ³Hi,Ã ² I say. Ã ³Hello, IÃ ¹d like to return this. Here is the receipt,Ã ² the guest replies. I see that it is Ã ³Mario PartyÃ ² for the Nintendo 64 and it is opened. Ã ³Okay, I can exchange this for another copy of Ã âMario PartyÃ ¹,Ã ² I say. Ã ³I donÃ ¹t want another copy. It was to difficult for my kid,Ã ² the guest says. Ã ³Well, due to copyright law issued by the Federal government I cannot refund your money or issue an exchange except for an exact copy of this game,Ã ² I explain. Ã ³I never have had a problem with returns before at this store,Ã ² the guest tells you. Ã ³One moment,Ã ² I say as I go get the return policy pamphlet. I then point out the phrase which applies to the situation. Ã ³Well this says I can return electronics with a receipt,Ã ² says the guest as they point to a different section of the return policy. Ã ³In certain instances it is that easy, but in this case I can issue you another copy of Ã âMario PartyÃ ¹ due to copyright,Ã ² I say. Ã ³Well, I shop here every week. I buy stuff for home, the office, and gifts. IÃ ¹ve never had a problem before. Are you telling me I just threw away $55?!?Ã ² retorts the guest in an angry manner. Ã ³IÃ ¹m sorry, would you like to speak with the manager?Ã ² I ask. That phrase is one of my favorite questions in a situation such as this. Ã ³Yes, I do!Ã ² exclaims the guest. I turn around and pick up the walkie-talkie and call for the Lead on Duty. Ã ³LOD can you come to the service desk?Ã ² I speak in to the walkie. Ã ³Be there in a minute,Ã ² the walkie says back with BrianÃ ¹s voice. As I stand there the gentlemanÃ ¹s little daughter says in the cutest little voice, Ã ³If we buy something here and have the receipt we can return it.Ã ² I just look at her then at her father a give a brief smile. The time it takes the LOD to arrive at the service desk seems like an eternity.